Hello! I'm Michelle.
I'm an insightful professional who thrives in assuming increased responsibility in a high-performance environment. I possess organizational leadership acumen, social intelligence skills, and the ability to work within cross-functional teams—building connections with team members to ensure high productivity and efficiency.
EXPERIENCE
APRIL 2022 – MAY 2022
IT PRODUCT MANAGER, TRAINING & DEVELOPMENT
LOANDEPOT
Design and implement team onboarding and training activities. Facilitate leadership development and upskilling assessments. Increase talent potential through cultivating a learning environment and resource library.
OCTOBER 2020 – MARCH 2022
PROJECT ANALYST, ENTERPRISE OPTIMIZATION
LOANDEPOT
Facilitate and attend project team meetings to drive innovative business solutions. Responsible for documenting and maintaining project knowledge and data. Responsible for relaying project updates between tech development teams and business leadership.
AUGUST 2020 – OCTOBER 2020
DIRECT LOAN PROCESSOR II
LOANDEPOT
Maintain customer relationships from commitment to closing. Manage an average loan file pipeline of 50+. Collaborate with mortgage banking specialists, title vendors, and closing specialists to ensure an efficient borrower customer experience.
FEBRUARY 2020 – AUGUST 2020
SR ACCOUNT MANAGER I
LOANDEPOT
Top 3 producer on VA IRRRL Prime team within three months of acquired position. Manage customer loan files and collect the necessary information needed to satisfy conditions to ensure final approved status.
JULY 2016 – JANUARY 2020
PROPERTY MANAGER
STORAMERICA
Achieved key performance indicators within 4 months of acquired position. Decreased delinquency from 6% to 3% by reviewing and updating strategy. Increased occupancy by 2% in less than two months. Improved inquiry process to increase rental conversion.
AUGUST 2001 – JULY 2016
RECREATION PROGRAM ASSISTANT
CITY OF TUSTIN PARKS AND RECREATION
Manage and direct the delivery of recreation programs, summer camps, gym activities, and city-sponsored special events. Coordinate and schedule the daily/weekly/monthly activities of recreation staff. Create, organize, and implement activities, such as the After-school teen drop-in program and Summer Camps for children ages 3-5, 6-10, and 11-14, at the Columbus Tustin Activity Center.
EDUCATION
2021
Certificate in Executive Coaching
CONCORDIA UNIVERSITY, IRVINE
2019 – 2020
CONCORDIA UNIVERSITY, IRVINE
Master of Arts in Organizational Leadership
2001 – 2003
Bachelor of Arts in Print Journalism
CALIFORNIA STATE UNIVERSITY, LONG BEACH
2000 – 2001
ORANGE COAST COLLEGE
Associates Degree in Communications
SKILLS
Interpersonal Communication
Customer Relations
Data Analytics
SQL
Presentation / Public Speaking
Marketing Automation
